Karnal, Haryana, India

    Karnal, Haryana, India

      Privacy policies

      Effective Date:5/5/2026

      This Privacy Policy describes how Gurez Mart Private Limited (“GurezMart”, “We”, “Us”, “Our”) collects, uses, stores, and protects your personal information when you use our website, mobile application, and services (collectively referred to as the “Platform”).

      Registered Office:
      Near Church, Anand Vihar Colony, Karnal, Haryana – 132001, India

      By using our Platform, you agree to the terms of this Privacy Policy.

      2. Information We Collect

      We collect information to provide faster, safer, and better services.

      a) Personal Information

      • Full Name
      • Mobile Number
      • Email Address
      • Delivery Address

      b) Order & Transaction Data

      • Products ordered
      • Payment details (processed securely via payment partners)
      • Order history

      c) Device & Technical Data

      • IP address
      • Device type
      • Browser details
      • App usage behavior

      d) Location Data

      • Real-time location (for delivery services)
      • Saved delivery addresses

      3. How We Use Your Information

      We use your information to:

      • Process and deliver orders
      • Provide quick commerce services
      • Improve delivery speed and experience
      • Send order updates and notifications
      • Offer customer support
      • Prevent fraud and misuse
      • Personalize offers and recommendations

      4. Sharing of Information

      We do NOT sell your personal data.

      We may share your information only with:

      a) Delivery Partners

      • To ensure successful delivery

      b) Payment Gateways

      • To process secure transactions

      c) Service Providers

      • For app functionality, analytics, and communication

      d) Legal Authorities

      • When required under law or regulation

      5. Data Security

      We take reasonable steps to protect your data:

      • Secure servers
      • Encrypted transactions
      • Restricted access

      However, no system is 100% secure. By using the platform, you accept this risk.

      6. Cookies & Tracking

      We use cookies and similar technologies to:

      • Improve website performance
      • Understand user behavior
      • Enhance user experience

      You can disable cookies via browser settings, but some features may not work properly.

      7. Your Rights

      You have the right to:

      • Access your personal data
      • Update or correct your information
      • Request deletion of your account
      • Opt-out of promotional messages

      To request any changes, contact us at:
      admin@gurez.com

      8. Data Retention

      We retain your data:

      • As long as your account is active
      • As required for legal and business purposes

      Even after account deletion, some data may be retained for compliance.

      9. Third-Party Links

      Our platform may contain links to third-party services.
      We are not responsible for their privacy practices.

      10. Children's Privacy

      • Our services are not intended for users under 18
      • We do not knowingly collect data from minors

      11. Updates to This Policy

      We may update this Privacy Policy from time to time.
      Changes will be reflected with an updated date.

      12. Contact Us

      For any privacy-related queries:

      Email: admin@gurez.com
      Address: Near Church, Anand Vihar Colony, Karnal, Haryana – 132001