Karnal, Haryana, India

    Karnal, Haryana, India

      Terms and Conditions

      Effective Date: 5/5/2026

      Welcome to GurezMart.com, operated by Gurez Mart Private Limited, having its registered office at:

      Near Church, Anand Vihar Colony, Karnal, Haryana – 132001, India

      (Hereinafter referred to as “GurezMart”, “We”, “Us”, or “Our”).

      By accessing or using our website, mobile application, or services (collectively referred to as the “Platform”), you agree to be bound by these Terms & Conditions along with our Privacy Policy.

      If you do not agree, please do not use our Platform.

      2. Services Overview

      GurezMart is a quick commerce platform providing fast delivery of:

      • Grocery & daily essentials
      • Household products
      • Packaging materials (carton box, corrugated box, shipping box, etc.)

      We operate on an own inventory model (dark store system), ensuring faster and controlled delivery.

      We aim to deliver products within minutes to a few hours, depending on location and demand.

      3. Eligibility

      • Users must be 18 years or above
      • Minors may use the platform under parental supervision
      • Services are intended for personal consumption only

      4. Account Registration

      To place orders, you must:

      • Provide accurate personal details
      • Maintain confidentiality of login credentials

      You agree to receive:

      • Order updates
      • Transactional messages
      • Promotional notifications (optional opt-out available)

      We reserve the right to:

      • Suspend or terminate accounts for misuse, fraud, or false information

      5. Orders & Pricing

      • All prices are displayed in Indian Rupees (₹)
      • Prices may change without prior notice

      Additional charges may apply:

      • Delivery charges
      • Small order fees
      • Surge pricing (during high demand or weather conditions)

      We reserve the right to cancel orders in case of:

      • Product unavailability
      • Technical errors
      • Suspicious or fraudulent activity

      6. Delivery Policy

      • Delivery timelines are estimated and not guaranteed
      • Delays may occur due to:
        • Traffic
        • Weather
        • High demand

      Customers must:

      • Provide accurate address & contact details
      • Be available to receive orders

      If:

      • Customer is unavailable
      • Incorrect details are provided

      Order may be cancelled without refund eligibility.

      7. Cash on Delivery (COD)

      • COD is available on selected orders
      • Customer must ensure:
        • Exact payment
        • Proper handover

      GurezMart is not responsible for payment discrepancies during COD transactions.

      8. Cancellation Policy

      • Orders can be cancelled before dispatch only
      • Once order is processed or out for delivery, cancellation may not be possible

      GurezMart reserves the right to cancel orders due to:

      • System errors
      • Delivery limitations
      • Policy violations

      9. Returns & Refund Policy

      Products are generally non-returnable, except in cases of:

      • Damaged product
      • Defective item
      • Wrong product delivered

      Conditions:

      • Issue must be reported within 24 hours of delivery
      • Proof required (images/video)

      Refund Timeline:

      • Processed within 5–7 working days

      Refund Mode:

      • Original payment method or store credits

      10. User Responsibilities

      You agree NOT to:

      • Use the platform for illegal purposes
      • Provide false or misleading information
      • Misuse delivery or refund systems

      Violation may result in:

      • Account suspension
      • Legal action

      11. Limitation of Liability

      GurezMart shall not be liable for:

      • Delivery delays due to external factors
      • Minor product variations
      • Loss due to incorrect address or unavailability

      Maximum liability:
      Limited to refund of the order value only

      12. Intellectual Property

      All content on GurezMart including:

      • Logo
      • Website design
      • Product listings

      Are owned by GurezMart and protected under applicable laws.

      Unauthorized use is strictly prohibited.

      13. Privacy Policy

      We collect and process user data such as:

      • Name
      • Phone number
      • Address
      • Order details

      All data is handled as per our Privacy Policy.

      14. Termination

      We reserve the right to:

      • Suspend or terminate user accounts
      • Restrict access

      Without prior notice in case of:

      • Violation of terms
      • Fraudulent activity

      15. Governing Law

      These Terms shall be governed by the laws of India.

      Jurisdiction:
      Courts of Karnal, Haryana

      16. Contact Information

      For support or queries:

      Email: admin@gurez.com
      Address: Near Church, Anand Vihar Colony, Karnal, Haryana – 132001